Shipping policy

We strive to process and dispatch all orders as quickly as possible to ensure a smooth shopping experience.

Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons, sales events, or unforeseen circumstances, processing times may be extended.

Shipping & Delivery

• Delivery times vary depending on the destination and shipping method selected at checkout.

• Estimated delivery times are provided for reference only and are not guaranteed.

• Once an order has been dispatched, customers will receive shipping confirmation and tracking details, where available.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before the order is completed.

• Free shipping promotions may be offered on selected products or order values from time to time.

Delivery Delays

• While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control, including weather conditions, carrier issues, customs clearance, or high shipping volumes.

• We are not responsible for delays caused by third-party shipping providers.

Incorrect Address Information

• Customers are responsible for providing accurate shipping information at the time of purchase.

• We are not liable for delays or failed deliveries resulting from incorrect or incomplete address details.

Damaged or Lost Shipments

• If your order arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.

• We will work with the shipping carrier to investigate and resolve the issue.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team for assistance.